Claims, refunds and withdrawal
Effective from: 31. 7. 2026 · Version: 2026-07-31-v1
1. Submit
Email info@hudebnibingo.cz with account, time, package, payment, defect, game ID and requested remedy. Never send card data.
2. Handling
We confirm receipt and handle consumer complaints within the statutory period. Remedies may include correction, replacement time, reduction or refund.
3. Withdrawal
A 14-day withdrawal notice may be emailed. Proportional payment may apply after requested early performance; the right may end after full performance with express consent and notice.
4. Voluntary refunds
Verified duplicate payments are refunded and payments without activation are corrected. Non-use of a working package creates no automatic refund. ADR is available through Czech Trade Inspection.